Everything people ask before they book

Book online in about a minute on this page, or call (03) 9009 0051 any time, day or night. Enter your pickup and drop off, pick the car, add your details and confirm, and the booking arrives by email.

Yes. We take bookings and run taxis 24 hours a day, 7 days a week, including early morning airport runs, late nights and public holidays.

Yes. Choose "Book for later" and set the date and time. Booking ahead is the safe choice for early flights, hospital appointments and anything where the time matters.

Choose a fixed price if you want to know the cost before you travel: it is agreed when you book and only changes if the destination or route changes on the day, or you add stops. On the meter you pay what the meter shows at the end of the trip, which can come in under or over the estimate depending on traffic.

Yes. Tick "Add a return trip" on the last step of the booking form and set the return date and time. Both legs are priced together before you confirm.

Call (03) 9009 0051 or email 13taxinorthsuburban@gmail.com. Cancelling or changing is free with at least two hours notice; a late cancellation fee may apply after that, and we always tell you the amount first.

No. 13 Taxi North Suburban is an independent local taxi business in Melbourne's north. Book directly with us online or on our own number.

About $55 to $68 on the meter on the day rate, for roughly 25 km. Book online for a fixed price before you travel.

Book a sedan trip worth more than $50 and we send a Silver Service car at no extra cost. The upgrade shows in your fare when it applies, and Silver Service is otherwise $11.00 extra.

Add your flight number when you book. We check the arrival time, so a late landing does not cost you the car.

A sedan or SUV takes up to 4 passengers. A maxi taxi takes up to 11 passengers with 8 large bags, so a group or family travels in one car.

Yes. We run same day parcel delivery across Melbourne's north and beyond, straight from pickup to the door in one of our cars.

Cash, credit or debit card, Apple Pay, Google Pay, Cabcharge or the MPTP half fare card. A fixed price can also be paid by card when you book.

Yes. Cabcharge cards and dockets and the Multi Purpose Taxi Program (MPTP) half fare card are accepted in the car on any trip.

Yes. Choose invoice as the payment method, or ask about a corporate account with monthly invoicing for staff and client travel.

Our home ground is Melbourne's north: Epping, South Morang, Mill Park, Lalor, Thomastown, Reservoir, Bundoora, Greensborough, Mernda, Doreen, Wollert, Craigieburn, Roxburgh Park, Preston, Coburg, Heidelberg and the suburbs around them.

No. We pick up in the north and drive anywhere in Melbourne from there, including the airport, the city, the eastern and western suburbs and longer trips out of town.

For a "book for now" trip in the northern suburbs we send the nearest available car straight away. For a set time, book ahead and the car is planned for that time.

Yes. A corporate account gives you monthly invoicing across all staff and client travel, with each trip itemised by date, route and fare so it can be reconciled and allocated internally.

Yes. You can arrange a car for a client or visitor without travelling in it, and the fare goes to the account rather than the passenger.

Trips accumulate through the month and are invoiced once, with an itemised statement. There is no need for drivers to take payment from staff or for anyone to submit individual receipts.

Standard sedans for everyday travel, silver service for client pickups and airport arrivals where the impression matters, and maxi taxis when a group is moving together.

Silver service means a premium vehicle and a professionally presented driver, booked ahead for a specific time. It is the option people choose for client pickups, airport arrivals and events, where a standard cab does not fit the occasion.

Silver service is the standard metered fare for the trip plus a $11.00 silver service charge. The fare calculator on this page shows the full estimate, including tolls and the airport fee, before you book.

No. Silver service is still a taxi, charged on the taxi fare structure with a set extra charge, so it usually costs less than a chauffeur hire car. You get a premium car and a presented driver without paying hourly chauffeur rates.

Up to 4 passengers with 2 large and 2 small bags. For a bigger group or more luggage, book an SUV or a Maxi Taxi instead.

Yes. You can book the car for someone else, give us their name and pickup details, and the driver meets them. This is one of the most common silver service bookings.

Yes. Race days, corporate functions, weddings and formal events are regular work. Booking well ahead is worth it, since demand for premium cars peaks on exactly those dates.

Yes. We book cars for the wedding party and maxi taxis for guest transfers between the ceremony, photo locations and the reception, with vehicles held for your times rather than dispatched on demand.

Yes. Maxi taxis seating up to eleven each are the usual answer for guest transfers. Tell us guest numbers and the venues and we work out how many cars and what timings are needed.

As early as you can. Saturdays through spring and autumn book out well in advance in Melbourne, and holding cars for a specific day is easier the earlier it is arranged.

Yes, and it is worth arranging in advance. Booking the end of night runs ahead avoids everyone trying to find a car at the same time when the reception finishes.

Yes. Every car in the fleet takes Cabcharge, paid to the driver at the end of the trip the same as cash or a regular card.

A surcharge applies to Cabcharge and other in vehicle payment devices, capped by the regulator at 6 percent including GST, and it is shown on the receipt rather than hidden in the fare.

Yes. It is the usual way corporate, client and government travel is paid for without anyone needing to carry cash or claim it back afterwards.

No. Book the same way as any other trip and pay with the card or docket when the driver arrives.

A Melbourne taxi fare is a flag fall charged once, then either a rate per kilometre while the car is moving or a rate per minute while it is stopped or crawling in traffic, never both together. Which of the three tariffs applies, day, evening, or the Friday and Saturday night peak, depends on when the trip starts. The day rate is a flag fall of $5.40, $2.10 per kilometre or $0.70 per minute. Tolls, an airport pickup fee, a larger vehicle and any extras are added only when they actually apply, and each shows as its own line in the estimate.

No. The figure the fare calculator shows is an estimated fare, based on the distance and time of travel and including tolls and the airport fee where they apply. Traffic, route changes, waiting time and extras can change the final fare. If you want a fixed price, call (03) 9009 0051 or email 13taxinorthsuburban@gmail.com and we will agree a fixed fare with you before you travel.

Yes. Call (03) 9009 0051, email 13taxinorthsuburban@gmail.com or send the trip through our fixed quote form with your pickup address, flight time and the car you need, and we will agree a fixed fare to or from Melbourne Airport before you travel. A fixed quote is the price for the trip as quoted. If the trip changes, for example an extra stop or more passengers, we tell you the new price before we go ahead. As a guide, the estimated fare for a sedan from the Melbourne CBD to the airport is $64 to $79 on the day rate, including the toll.

Yes, though it is a different rate rather than a set surcharge added on top. Evenings and overnight (5pm to 9am) charge a flag fall of $6.75, then $2.30 per kilometre or $0.80 per minute, and Friday and Saturday nights from 10pm to 4am, along with public holidays, charge $8.00, then $2.55 per kilometre or $0.85 per minute. The estimate you see before booking already uses the right rate for your pickup time.

Only where they apply. A toll is added when your route really uses a toll road, such as CityLink from the city, and many routes from the north and west carry none. The airport pickup fee of $5.26 only applies when you are collected from a terminal, so a drop off at the airport does not carry it while a pickup does. Both are already in the estimate you see.

Cash, credit card, Cabcharge or MPTP, paid to the driver in the car. There is nothing to pay when you book, no deposit and no account required. Corporate account customers are invoiced monthly instead.

For five or more passengers, usually yes. A maxi carries a surcharge over a sedan, but one maxi almost always costs less than two separate sedan fares for the same trip, and everyone arrives at the same time.

Fares follow the published Victorian taxi tariff: a flag fall plus a rate per kilometre, with tolls and fees added where they apply. The day rate runs 9am to 5pm, the evening and overnight rate 5pm to 9am, and a higher rate applies late on Friday and Saturday nights and on public holidays. The minimum fare is $18.00.

About $58 to $71 on the meter on the day rate, or a fixed price of about $65 when you book online. The trip takes about 31 minutes in normal traffic.

From Craigieburn it is about $45 to $56 on the meter (fixed price about $51). From Mernda it is about $75 to $92 (fixed price about $84). Your exact trip is priced in the booking form.

Yes, they are built into the price you see. A toll is added only when your route uses a toll road, and the $5.26 airport pickup fee applies only to pickups from the terminal.

Yes, airport runs are our most booked trip: to and from Melbourne Airport (Tullamarine) from Epping, South Morang, Mill Park, Craigieburn, Mernda, Greensborough and every suburb around them.

Your driver meets you at the airport pickup area after you collect your bags. Call us once you land if you need help finding the car.

From the Melbourne CBD a sedan to the airport is about 25 km and usually costs $64 to $79 on the day rate, including the CityLink toll. Evening, overnight and weekend night tariffs cost more. The table on this page prices twelve suburbs, and the estimator prices your exact address before you book.

A sedan from Melbourne Airport to the CBD usually costs $69 to $85 on the day rate. That includes the CityLink toll and the $5.26 airport pickup fee, which is why it costs a little more than the same trip out to the airport. Put both addresses into the estimator for the figure for your exact trip.

Yes, but only on pickups. Melbourne Airport charges taxis a $5.26 access fee for every pickup at the terminals, and it shows as its own line in your fare. Dropping off at departures carries no airport fee.

Only when your route uses a toll road. From the CBD, Southbank and the south east the quickest route runs on CityLink, and the toll is included in the estimate. From Sunbury, Craigieburn, Point Cook, Werribee and much of the north and west the route carries no toll at all.

For Terminals 1, 2 and 3, a booked taxi collects you from the pickup area Melbourne Airport sets aside for booked taxis, at the north end of the T1, T2 and T3 car park, the end closest to Terminal 1. At Terminal 4 we confirm the meeting point when we confirm your booking. With meet and greet, the driver waits for you inside arrivals instead.

All four. Terminal 1 is Qantas domestic, Terminal 2 is international, Terminal 3 is Virgin Australia, and Terminal 4 serves Jetstar, Rex and Link. Tell us your airline or flight number and the driver goes to the right one.

Yes. When you give us a flight number we track the flight, so if you land late the pickup shifts with it and you are not charged for a driver waiting on a booking time that no longer applies.

For a flight before 8am, book the day before so the car is arranged in good time. For anything later, a few hours is normally enough, though weekday morning peak is worth allowing extra for.

Our fares are worked out from the published Victorian taxi tariff, so the rate does not climb when several flights land at once, and you see a fare estimate before you book, or call or email for a fixed quote. Rideshare prices move with demand. For a group with luggage, one maxi taxi carries up to eleven people.

A sedan takes 2 large and 2 small bags. An SUV or wagon takes 4 large and 3 small bags, and a maxi taxi takes 8 large bags. Choose the car when you book so the right one turns up.

Silver Service adds $11 to the standard fare for the same trip, for a premium car and a suited driver. From the CBD that makes a Silver Service trip to the airport about $64 to $79.

Yes. Tick the child seat option when you book and tell us the age of the child, and the right restraint is fitted before the car arrives. The seat is quoted when you book, so you know the price before the trip.

Cash, credit or debit card, Cabcharge or MPTP, paid to the driver in the car. Nothing is paid when you book. Card and Cabcharge payments carry the payment surcharge set by the regulator, shown on your receipt.

Yes. Nothing is paid when you book, so there is no deposit to lose. Call or text us as soon as your plans change, especially for an early morning pickup, so the driver is not sent.

Yes. Melbourne Airport at Tullamarine is where most of our airport trips go, but we run to Avalon Airport and Essendon Fields as well. Enter either one as your pickup or drop off and the estimator prices it the same way. Avalon sits between Melbourne and Geelong, so from Geelong it is a much shorter trip than Tullamarine, and Essendon Fields is closer to the city.

Yes. Choose Maxi Taxi on step two of the booking form. It adds $17.80 to the fare and is usually cheaper than two separate cars for five or more people.

Yes, on request. Tell us the age of each child when you book and the right restraint is fitted before the car arrives.

A maxi taxi seats up to eleven passengers with luggage space, which makes it the right choice for group airport transfers, family trips and nights out where one vehicle beats three.

A maxi carries a surcharge over a sedan, but for a group it is usually cheaper overall. Five people in one maxi normally costs less than the same five people in two sedans, and everyone arrives together.

Yes, and it is one of the most common maxi bookings. Select maxi taxi when booking, add your flight number, and there is room for a bag each without anyone holding luggage on their lap.

Call (03) 9009 0051, email 13taxinorthsuburban@gmail.com or send the trip through our fixed quote form with the pickup, drop off, date, time and how many people are travelling, and we will agree a fixed fare for the maxi before you travel. The fare calculator gives an instant estimate if you only need a guide.

It helps. There are fewer maxi vehicles than sedans on the road, so booking ahead is the reliable way to get one at a specific time, particularly for early airport runs.

Not every taxi carries one, so request it when you book. Choose the child seat option, tell us your child's age, and we fit the right seat before pickup. This applies to any trip, including airport runs.

Book online or call (03) 9009 0051. Choose the child or baby seat option and add each child's age so we send the right setup.

For a newborn or young baby we fit a baby capsule. Tell us your baby's age when you book and we confirm the right restraint.

Capsules for infants, rear facing and forward facing seats for toddlers, and boosters for older children. Tell us the age when booking and the right one is fitted.

Yes. Tell us how many children are travelling when you book. For two children we suggest an SUV or wagon, which adds $17.80 and gives more room across the back seat and for a pram. For three children, or more than four passengers, a Maxi Taxi adds $17.80.

Yes. You are welcome to bring your own portable baby capsule or booster, and the driver can help secure it. Or skip the carrying and we fit one for you.

We cover metro Melbourne around the clock. Enter your pickup address when you book and we send a taxi with the child seat fitted.

You see a fare estimate based on distance and time before you confirm, and the seat price is confirmed with your booking. For a fixed price, call us or send us the trip and we agree the fare before you travel.