Booking Terms

These terms apply when you book a taxi with 13 Taxi North Suburban through this website, by phone or by email. Please read them along with our cancellation policy and privacy policy.

Your booking

A booking is a request for a car at a set time and place. It is confirmed when you receive your booking confirmation by email or when we confirm it by phone or message. If we cannot provide the trip as booked, we will contact you as soon as we can.

Please give an accurate pickup address, including any unit, building or gate details, and a mobile number we can reach you on at pickup time.

Fixed price or meter

When you book online you choose how the fare works.

• Fixed price. The price shown when you book is the price you pay for the trip as booked, whatever the traffic does. If the trip changes, for example a different address, an extra stop, a longer wait or more passengers, we tell you the new price before we go ahead.
• Meter. The fare is worked out from the published Victorian taxi tariff for the car and the time of travel, with any toll and airport fee. The range shown when you book is an estimate. The final fare can differ because of traffic, route changes, waiting time or extra stops.

Sedan bookings over $50 are upgraded to Silver Service at no extra cost.

For groups, events and multi stop jobs, send us the details and we will give you one price for the whole job.

Payment

Pay by card, cash, Cabcharge or MPTP. Corporate customers can be invoiced. If you choose to pay online when that option is shown, your card is charged when you book, through our payment provider Stripe. Otherwise nothing is charged when you book, and you pay at the end of the trip.

Passengers, luggage and child seats

• Tell us when you book how many passengers and bags there are, so we send a car with enough room. Luggage space for each car is shown on the fleet page.
• If you need a baby capsule, child seat or booster, ask for it when you book and tell us the child’s age, so the right restraint is fitted.
• Everyone in the car must wear a seatbelt as Victorian law requires.
• Do not bring anything dangerous or illegal into the car. The driver can refuse a passenger who is abusive, unsafe or too intoxicated to travel safely.
• A cleaning fee may apply if a passenger soils the car.

Airport pickups

Add your flight number when you book and we will plan the pickup around your landing time. Waiting time beyond the pickup arrangements you agree with us is charged at the tariff waiting rate.

Lost property

Please check the car before you leave. If you leave something behind, contact us as soon as possible and we will try to get it back to you.

Delays and liability

We do our best to arrive on time, but we are not responsible for missed flights, appointments or connections caused by traffic, weather, road closures or other things outside our control. For time critical trips, please book with some time to spare. Nothing in these terms limits your rights under the Australian Consumer Law.

Feedback and complaints

If something goes wrong, contact us at 13taxinorthsuburban@gmail.com or (03) 9009 0051 with your booking details and we will look into it. Commercial passenger vehicles in Victoria are regulated by Safe Transport Victoria, which you can also contact.

Changes to these terms

We may update these terms from time to time. The version on this page applies to bookings made after it is published.

Business details

13 Taxi North Suburban, Melbourne VIC. Email 13taxinorthsuburban@gmail.com or call (03) 9009 0051.